Delivery Policy
Delivery
The Products are delivered to the address of delivery that you specified when placing your order.
Depending on your delivery address, one or more transport service providers can be proposed with their respective rates. When you have been offered the choice between various modes of transport, you are asked to choose the one you want to select.
Upon receipt of your order, it is your responsibility to check the condition of the Product, its package, its packaging and contents, upon delivery or collection. If you notice any defects, you must follow the procedure provided by the transport service company in such case and inform ZhiQi of these defects by specifying the order number no later than eight days after delivery.
Delivery times are indicated when placing the order. These delivery times are indicative and may vary depending on the transport service companies. ZhiQi can not be held liable for any delays caused by the transport service company.
In case the delivery remained unsuccessful and/or your package was not claimed at a collection point for thirty (30) days, ZhiQi reserves the right to cancel your order and reimburse the purchase price to you, in which case the title to the Product(s) will transfer back to ZhiQi.
Questions and Complaints
If you have any questions, complaints or comments regarding our Delivery Policy Statement, please contact us at admin@zhiqismart.com.
Undeliverable Packages
Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to ZhiQi as an undeliverable package. In the event that this occurs, please contact us at admin@zhiqismart.com to make arrangements for reshipment.
Cancelled Orders
We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting admin@zhiqismart.com. Make sure to include your order number when requesting an order cancellation.