Refund Policy

Refunds

Refunds on authorized returns will be processed within 30 days of ZhiQi’s receipt of the returned item. Your refund will be credited back to the same payment method used to make the original purchase. Please be sure to keep your copy of the proof of delivery. If ZhiQi is unable to verify its receipt of the returned item, ZhiQi will not be liable for any repair, replacement, or refund on the returned unit.

 

Late or Missing Refunds

Generally, the refund amount will reach the account within 1-8 business days.

If you haven't received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at admin@zhiqismart.com

 

Cancellation But Not Shipped

Your order will be issued as soon as possible after your purchase, so you will be charged a 8-10% processing fee.

 

Cancellation But Product has Been Delivered(Unused)

Within 15 days of receipt of your order, you may return the unused product(s).

To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

Customers are responsible for return shipping costs.

And you will be charged up to 25% restocking fee. (This is withheld from refund.) 

 

Exceptions

Any returned item that has been excessively worn, used, or altered will not be accepted for return. Returned items that show malicious and/or intentional physical damage is not covered under this policy.

Contcat ZhiQi Support

Monday – Friday: 9AM – 5PM (PST)

By email: admin@zhiqismart.com.